FAQs

Welcome

Welcome to our FAQ page. Here you'll find answers to the most common questions about our custom LED neon signs.

Designing Your LED Neon Sign

How do I design my own Custom LED Neon?

Designing your own custom LED neon sign is a fun and easy process on our website. Simply type in your desired text, choose from a variety of unique fonts and vibrant neon colors, and select the perfect size and acrylic backing shape. Once you're satisfied with your design, proceed to checkout. It's that simple! Start creating your personalized neon sign today and light up your space with a touch of your own style.

How do I mount my LED Neon Sign?

Mounting your LED neon sign is straightforward and hassle-free. Each sign comes with a high-quality clear acrylic backing that provides sturdy support. We pre-drill holes in the backing for easy hanging and installation. You can choose to have the acrylic backing cut to shape, closely following the neon outline, or opt for a classic rectangular shape. Additionally, we offer both chain hanging and wall-mounted stud solutions at no extra cost. If you prefer a different mounting option, such as steel wire rope, feel free to contact us. Rest assured, we've made it simple for you to get your new sign up and shining bright in no time.

What are the LED neon signs made of & How are they made?

Our LED neon signs at PyroGlyphix are crafted using advanced LED flex tubing , providing a modern and flexible alternative to traditional glass neon. Each sign is handmade to your approved design and set on a high-quality acrylic backboard. The materials we use include durable PVC and acrylic, ensuring long-lasting and safe products. LED flex tubing is not only more energy-efficient and environmentally friendly but also offers greater durability and ease of maintenance. With no fragile glass components or hazardous materials, our LED neon signs are safe, quiet, and economical to run. Discover the blend of innovation and craftsmanship in every PyroGlyphix LED neon sign.

Example of LED Flex Neon sign with #Goodhairday written in White cursive script
LED Neon Sign - #Goodhairday

Payment Information

What payment methods do you accept?

We offer a variety of payment options to make your purchase convenient and secure. You can choose to pay using Apple Pay, Google Pay, Visa, Mastercard, PayPal, or Afterpay. PayPal also offers a 'Pay in 4' feature, similar to Afterpay, allowing you to spread your payments over four installments. Select the payment method that suits you best at checkout.

Can I change or cancel my order?

Absolutely, we understand that plans can change. You can freely change or cancel your order within 12 hours of placing it. After this period, but before production begins, cancellations and modifications are still possible. Once production has started, cancellations are not possible, and modifications may be challenging but we will do our best to accommodate them. For any assistance, please contact our support team.

Shipping & Delivery

What is the delivery timeframe for my LED neon sign?

We aim to deliver your LED neon sign within 3-4 weeks to your door worldwide. If you need faster production and shipment, you can select the fast delivery option at checkout to receive your sign within 2 weeks. We're committed to getting your custom sign to you as quickly and efficiently as possible.

How is my sign delivered?

We use FedEx and DHL to deliver your sign, ensuring reliable worldwide service. You will receive tracking details via email once your item is dispatched, so you can easily track your order every step of the way.

How do I track my order?

Once your LED neon sign is dispatched, you will receive an email with tracking details from our courier partners, FedEx or DHL. This allows you to monitor the progress of your delivery in real-time. If you have any questions about your shipment, our customer service team is here to assist you.

Can you deliver to PO Boxes or parcel lockers?

Our courier companies do not deliver to PO Boxes or other non-physical addresses such as AusPost parcel lockers. Please provide a physical address for delivery at checkout to ensure a smooth delivery process.

Can you expedite my order for urgent delivery?

We understand that sometimes you need your sign urgently, and we're here to help. Please contact our friendly customer service team to discuss your requirements. While we strive to expedite your order and have it delivered as soon as possible, we cannot guarantee delivery on a specific date due to potential shipping delays that are beyond our control.

Product Information

Can my sign be used outdoors?

Our regular LED Flex neon signs are primarily designed for indoor use but can be temporarily used outdoors if waterproofed. For permanent outdoor installations, we recommend our specially designed Acrylic neon signs. These are created to withstand outdoor conditions. If you need a permanent outdoor solution, please contact us, and we'll work with you to ensure you get the right sign for your needs.

Does my sign come with a warranty?

Yes, your PyroGlyphix indoor LED neon sign comes with a 12-month manufacturer's warranty covering electrical components when used appropriately. We reserve the right to inspect faulty products, and the resolution depends on the source of the fault. For detailed warranty information, please refer to the warranty section on our website.

How do I install my custom LED neon sign?

Installing your custom LED neon sign is simple and requires no special trades. Follow these steps for a smooth installation: Unpack your sign carefully, choose a suitable location near a standard electrical outlet, and use the provided mounting hardware to secure it. Once mounted, plug the sign into the outlet and switch it on. Detailed instructions are included with your sign. If you have any questions or need assistance, our customer support team is always available to help.

Are the LED neon signs energy-efficient?

Absolutely! Our LED neon signs at PyroGlyphix are designed with energy efficiency in mind. Utilizing advanced LED technology, our signs consume only a fraction of the power that traditional neon signs require. This not only significantly reduces energy consumption but also minimizes heat output, resulting in a longer lifespan for your sign. Despite their efficiency, our LED neon signs maintain their brilliant, vibrant glow, providing the same visual impact as traditional neon. They are an eco-friendly and cost-effective choice, offering a sustainable way to make a bold visual statement or create a charming ambiance. Choosing our energy-efficient LED neon signs means you can enjoy stunning illumination while being kind to both the environment and your wallet.

Customer Support

If you have any further questions or need assistance, please contact our customer support team. We're here to help!